Thomas Information Technology
A fully staffed IT help desk for your business — ticket tracking, real technicians, and response times you can hold us to. No in-house IT team required.
What we cover
Hardware
Workstations, peripherals, on-site repairs
Software
Installs, licensing, day-to-day troubleshooting
Network
Connectivity, Wi-Fi, VPN, outages
Access
Accounts, permissions, password resets
Support Plans
Every plan is backed by the same response-time commitment we hold our own team to.
Basic
$49/mo
For small teams that need a safety net
- Business-hours ticket support
- High priority: 24 hr response
- Low priority: 7 day response
Business
$149/mo
Our most popular plan for growing teams
- Everything in Basic
- Medium priority: 3 day response
- Dedicated agent assignment
Priority
$399/mo
For teams where downtime isn't an option
- Everything in Business
- Critical priority: 4 hr response
- Escalation on missed SLA
Pricing quoted per client based on team size — reach out and we'll put together a quote.